Billing Manager, Knoxville & Athens
Brittney joined Southern Orthocare in December 2018. Prior to this she served for four years in the United States Air Force as a Dental Administrator. She and her family recently moved to Tennessee from Missouri, following her husband’s retirement from the Air Force. Brittney graduated from Park University with her Bachelor’s Degree in Healthcare Management, and thoroughly enjoys working with people from across the community. She strives to provide outstanding service to each patient and always has a smile on her face. Outside of work Brittney loves animals, the Kansas City Chiefs, and spending time with her two boys as well as family and friends.
Billing Manager, Morristown, Greeneville & Middlesboro
Tori joined Southern Orthocare in 2016. She is the smiling face that patients see when they walk through the door. She is responsible for providing first-class customer service to every patient including efficient paperwork intake, verifying insurance benefits and eligibility, and scheduling practitioner appointments. Tori has a gift for making people feel uniquely special, and is skilled at meeting the individual needs of patients. When not at Southern Orthocare, Tori spends as much time as possible with friends and her fur babies Sophie & Piper. She is a lover of God and people and likes to share her favorite Bible verse, which comes from Philippians 4:19. “And my God will meet all your needs according to the riches of his Glory in Jesus Christ.”
Accounting Manager & HR Manager
Marsha joined Southern Orthocare in January of 2011 and serves as the Accounting and HR Manager. She is responsible for all aspects of accounting including payables, payroll, banking, and book-keeping (Quickbooks). Additionally, she manages all aspects and issues related to Human Resources. Marsha attended Walter's State Community College and majored in accounting and has significant professional experience in accounting and management. Marsha is active in her church and has served on several medical mission trips to Ecuador, Honduras and Mexico. She has two children and several grandchildren whom she adores. Having seen first-hand from a close family member the challenges one faces following a stroke, she states, "I understand personally and am very empathetic to the need our patients have to stay mobile."
Senior Patient Service Representative, Morristown & Middlesboro
Carrie joined Southern Orthocare in 2016 and is excited about having direct patient interaction as a customer service specialist. She is a down to earth country girl who loves to make people smile. Carrie believes that God opened the door for her to join Southern Orthocare, and enjoys helping patients by providing them with individualized support and service. When not at Southern Orthocare, Carrie loves to spend time with her husband and three boys. She is in the regular “mom” cycle of jetting from one sporting event to another. She also enjoys spending time with friends and considers them “God's great gifts.” Two of her favorite life quotes include “never give up” and “when things get too hard to stand then kneel.”
Senior Patient Service Representative, Athens
Christina joined Southern Orthocare in July 2020 and serves as the Patient Service Representative in our Knoxville clinic. She has worked as a customer service representative in various capacities for over nine years and enjoys working hand in hand with customers to provide excellent service based on each individual’s need. Outside of work, Christina enjoys fishing at the lake and spending time with her Fiancé, son, her dogs, as well as family and friends.
Patient Service Representative, Knoxville
Katie joined Southern Orthocare in December of 2021 as the Service Patient Representative for our Knoxville clinic. She has been working in the healthcare field for over three years and loves to help patients. Outside of work Katie loves spending time with her family, her fiancé Joe, and their two cats Cosmo and Guinness.
Patient Service Representative, Knoxville
Ashton joined Southern Orthocare in September of 2022 as a Patient Service Representative for our Knoxville clinic. She is new to the healthcare field and is grateful to be able to help give patients the best care so they can improve their lives. Ashton enjoys reading books, and spending time with her family, friends, & boyfriend outside of work.