Sr. Physician Relations Manager
Sam recently joined Southern Orthocare in the role of Physician Relations Manager. Sam has served in various functions within the medical field since 2010. She has worked for the last several years with Tennessee Orthopedic Clinic in Knoxville, TN supporting Orthopedic Surgeons in various aspects of patient care. She is highly athletic and has served as a personal trainer. Sam received her Bachelor’s Degree in Athletic Training from Tusculum College in 2014. Outside of work she enjoys working out, and spending time with her fiancé as well as family and friends.
Physician Relations Manager
Cassidy joined Southern Orthocare in January of 2020 as a Physician Relations Manager. She has been in the Health and Wellness field since 2008. Prior to joining Southern Orthocare she worked for two and a half years at the University of Tennessee Medical Center in Knoxville, TN as an Exercise Specialist, and served as co-chair on the Wellness Council. She understands the vital importance of one’s quality of life, and is excited to help Southern Orthocare patients become the best version of themselves both physically and personally. Cassidy received her Bachelor Degree in Exercise Science from Carson-Newman University in 2012, where she also played softball. Outside of work Cassidy enjoys spending time with her husband and young daughter.
Diana joined Southern Orthocare in last 2020, but has worked in Prosthetics and Orthotics for 25 years. She has vast expertise in billing & compliance, Medicare documentation requirements, and payor contract negotiation. “Putting all the pieces together and making a whole,” is what Diana enjoys most about her work. She is passionate about helping patients get what they need and being a good partner with insurance companies in the process. Diana and her husband Robin have been married for 34 years and have 3 children, and 2 grandchildren. They recently adopted Junebug, a Mini Blue Heeler & Jack Russell Terrier mix with a lot of energy! Diana also enjoys reading mysteries and quilting.
Sr. Patient Service Representative, Morristown & Middlesboro
Tori joined Southern Orthocare in 2016. She is the smiling face that patients see when they walk through the door. She is responsible for providing first-class customer service to every patient including efficient paperwork intake, verifying insurance benefits and eligibility, and scheduling practitioner appointments. Tori has a gift for making people feel uniquely special, and is skilled at meeting the individual needs of patients. When not at Southern Orthocare, Tori spends as much time as possible with friends and her fur babies Sophie & Piper. She is a lover of God and people and likes to share her favorite Bible verse, which comes from Philippians 4:19. “And my God will meet all your needs according to the riches of his Glory in Jesus Christ.”
Sr. Patient Service Representative, Knoxville & Athens
Brittney joined Southern Orthocare in December 2018. Prior to this she served for four years in the United States Air Force as a Dental Administrator. She and her family recently moved to Tennessee from Missouri, following her husband’s retirement from the Air Force. Brittney graduated from Park University with her Bachelor’s Degree in Healthcare Management, and thoroughly enjoys working with people from across the community. She strives to provide outstanding service to each patient and always has a smile on her face. Outside of work Brittney loves animals, the Kansas City Chiefs, and spending time with her two boys as well as family and friends.
Patient Service Representative, Athens
Christina joined Southern Orthocare in July 2020 and serves as the Patient Service Representative in our Knoxville clinic. She has worked as a customer service representative in various capacities for over nine years and enjoys working hand in hand with customers to provide excellent service based on each individual’s need. Outside of work, Christina enjoys fishing at the lake and spending time with her Fiancé, son, her dogs, as well as family and friends.
Patient Service Representative, Morristown & Middlesboro
Carrie joined Southern Orthocare in 2016 and is excited about having direct patient interaction as a customer service specialist. She is a down to earth country girl who loves to make people smile. Carrie believes that God opened the door for her to join Southern Orthocare, and enjoys helping patients by providing them with individualized support and service. When not at Southern Orthocare, Carrie loves to spend time with her husband and three boys. She is in the regular “mom” cycle of jetting from one sporting event to another. She also enjoys spending time with friends and considers them “God's great gifts.” Two of her favorite life quotes include “never give up” and “when things get too hard to stand then kneel.”
Patient Service Representative, Morristown
Brittni joined Southern Orthocare in January 2021. She is happy to be part of a team that strongly believes in serving patients with excellence, and has a natural compassion for others. Outside of Southern Orthocare, Brittni enjoys making new friends, spending time with her family, and hiking with her husband. She believes strength is an important attribute to life which comes from her favorite Bible verse, Philippians 4:13, “I can do all things through Christ, who strengthens me.”
Patient Service Representative, Knoxville
Kelly joined Southern Orthocare in January of 2021. She has been in the Customer Service field for over 20 years and has vast experience serving with Home Health and Durable Medical Equipment providers. Kelly was born in Knoxville and is proud to call it home. Outside of work she enjoys spending time with family and friends, cheering for the Atlanta Braves, and browsing at a good yard sale or flea market. Kelly is looking forward to helping make a difference in the lives of amputees and other patients served by Southern Orthocare in and around the Knoxville community.
Marsha joined Southern Orthocare in January of 2011 and serves as the Accounting and HR Manager. She is responsible for all aspects of accounting including payables, payroll, banking, and book-keeping (Quickbooks). Additionally, she serves as the HR Manager. Marsha attended Walter's State Community College and majored in accounting and has significant professional experience in accounting and management. Marsha is active in her church and has served on several medical mission trips to Ecuador, Honduras and Mexico. She and her husband Danny have two children. Recently Danny had a stroke that left him with right-side paralysis. She states, "I understand and am very empathetic to the need our patients have to stay mobile."